Trabajo efectivo con trabajadores remotos

Enviado por hernan el Vie, 02/06/2017 - 19:07.

Un estilo de trabajo que está creciendo en auge recientemente es trabajar desde la casa. Hace pocos años esto era algo inaudito. Aunque a muchos trabajadores les parece una buena opción, y presenta muchas ventajas, para los empresarios esto les parecía de alto riesgo y difícil de implementar. En países desarrollados, como Canadá y Estados Unidos, esta corriente tiene cada vez más simpatizantes, y existen libros, blogs, y hasta conferencias enseñando cómo romper los paradigmas de la oficina tradicional y aprovechar la flexibilidad de trabajar desde cualquier parte.

Cada vez más opciones para trabajar desde casa

Hoy en día, la idea de trabajar desde cualquier parte tiene más aceptación. Creemos que ésta modalidad irá ganando adeptos con el paso del tiempo.

Encuestas en Estados Unidos revelan que cerca del 40 por ciento de los empleados norteamericanos reportan trabajar cierto tiempo, cuando menos, fuera de la oficina. También se encontró que más del 25 por ciento de los encuestados trabajaban remotamente hasta cinco días de la semana. Es decir, 1 de cada 3 encuestados trabajaban tiempo completo lejos de la oficina.

¿Cómo vencer los riesgos de una nómina sin ataduras?

Aunque el trabajo remoto es cada día más común, no significa que sea sencillo. Si las empresas quieren tener éxito con este esquema, deben saber cómo trabajar con este tipo de empleados y cómo administrarlos correctamente.

Sin importar si ya trabaja de esta manera o acaba de contratar a su primer empleado remoto, le presentamos 5 consejos para estar mejor conectado con sus trabajadores remotos.

Enfoque en resultados, no tareas

Aunque la mayoría estamos de acuerdo en que tratar de controlarlo todo en la oficina no está bien, es más fácil evitarlo cuando todo el equipo está en la misma oficina y podemos ver lo que todos están haciendo. En cambio, cuando los empleados no están en la oficina y pueden trabajar desde cualquier lugar, esto agrega un poco de incertidumbre al asunto. Empezamos a preocuparnos por saber dónde están y si estarán trabajando tanto como el resto del equipo lo hace diligentemente en la oficina.

La verdad es que, con los trabajadores remotes, se requiere un nivel de confianza que puede ir mucho más allá del que la mayoría de las empresas están acostumbradas.

Una solución para disminuir ésta preocupación sobre los trabajadores remotos es el definir metas a alcanzar, y entonces nos preocupamos menos por los "cómo" y "dónde" están consiguiendo los resultados.

Que participen en las conversaciones importantes

Cuando estamos en la oficina es fácil organizar reuniones rápidas, llegar al escritorio, almorzar juntos y otras conversaciones no planeadas. A veces, estas reuniones pueden parecer irrelevantes para los empleados de la oficina y que parezca innecesario incluir a los trabajadores remotos en todas estas interacciones. Sin embargo, pueden surgir ideas o desarrollos importantes de estas pequeñas reuniones no planeadas y, cuando los trabajadores remotos las pierden, pueden sentirse fuera de la jugada.

Utilice el chat

Las aplicaciones de chat, como Hangouts o Whatsapp, brindan el beneficio de que todos - incluyendo los trabajadores en casa - estén en el mismo lugar el mismo tiempo. Estos servicios de chat permiten conversaciones en tiempo real como si se estuviera en el mismo lugar físico, pero sin discriminar a los que no trabajan en la oficina. Estas aplicaciones también hacen que cada miembro del equipo esté mucho más accesible, lo que agrega la conveniencia de las charlas no planeadas u ocasionales mucho más sencillas.

No olvide la charla trivial

Una de las ventajas de trabajar en una oficina con compañeros de trabajo es el sentido de amistad que resulta de las interacciones diarias. Es común que se nos olvide la plática casual con los trabajadores remotos, pero es importante platicar con ellos para mantenerlos comprometidos y con el sentimiento de pertenecer al equipo. Puede ser cualquier tema como el clima, deportes o actividades del fin de semana. Recuerde platicar con los trabajadores remotos de una manera personal todos los días.

Organice juntas

Sin importar las ventajas de los trabajadores remotos, no es posible sustituir los encuentros directos. Se puede convivir con alguien remotamente por años y sentir que no lo conocemos hasta que los vemos en persona. La frecuencia de las juntas en personas dependerá de la distancia entre el trabajador y la empresa pero, sin importar ésta, debemos convivir un momento cara a cara. Entre las reuniones "en vivo", es importante tener conferencias de manera regular con los trabajadores remotos, también.

La mejor manera de estar conectados con los trabajadores remotos es tener un sistema telefónico que permita a los miembros de su equipo estar tan accesibles fuera de la oficina como si estuvieran sentados en un escritorio de la empresa. Para saber más acerca de cómo sus empleados remotos pueden comunicarse como si estuvieran en la oficina, pónganse en contacto con nosotros.

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